Ethical dilemmas can crop up on a regular basis. Showing employees how to recognise them and then handle them appropriately will build their confidence, lead to better decision making and encourage a more ethical culture at your firm.
The toolkit I provide is based around three core ingredients
- guidelines on how to identify an ethical dilemma
- a clear plan for handling ethical dilemmas effectively
- test scenarios that prepare staff for what to expect
Those test scenarios are tailored to the specifics of your business and can be further focussed upon a practical function from within the insurance or financial planning sectors. Tailoring them in this way makes a huge difference to how your people tune into what they are learning and put it to use back in the workplace.
Duncan is an independent adviser on business ethics, with a particular focus on the insurance and financial planning sectors. He worked in insurance for 18 years and has been an ethics adviser for 11 years. He's a Chartered Insurance Practitioner.