Your ethics programme is only as good as your employees’ ability to recollect, understand and apply the ethical issues around which it has been built. So it makes sense to check from time to time that they’re still tuned into the issues that matter, particularly those that matter to the Board and the regulator.
I’ve written a great many case studies and test questions about ethical issues in the insurance and financial planning sectors. Some have been built around quite detailed scenarios involving challenging dilemmas, while others have been short and snappy MCQs covering a tiered set of learning outcomes.
What distinguishes these case studies and test questions is their clear functional setting, with underwriters, brokers and sales and claims people being tested on the issues most relevant to them. The ethical situations covered are a mix of long running issues and those that are trending now. The focus is on standards of behaviours, with product and compliance detail present but not allowed to take over.
My track record for delivering case studies and test questions that score high on relevance, scope and balance is impressive. Whether you’re interested in them for compliance purposes or simply to ensure your people know what you need them to know, get in touch so that we can talk over your particular needs.
Duncan is an independent adviser on business ethics, with a particular focus on the insurance and financial planning sectors. He worked in insurance for 18 years and has been an ethics adviser for 11 years. He's a Chartered Insurance Practitioner.